Topic A - Techniques For Testing

Topic B - Tools

Topic C - More Tools

Review Quiz

In this module we will be looking at some testing techniques used in a cloud environment, and some of the approaches to testing connectivity that we should follow in order to ensure service availability and an appropriate level of client experience. We will also be examining various tools that can be used for troubleshooting cloud environments and we will go through individual TCT/IP utilities and show the functionalities they provide.

Topic A - Best Practices For Network Security

Topic B - Understanding Data Security

Topic C - Understanding Access Controls

In this module we will be discussing best practices for network security, which is important in the Cloud environment. We will also be looking at the various methods for access controls, how they differ from one another and the scenarios in which they are used.

Topic A - Disaster Recovery

Topic B - Configure High Availability

In this module we will be looking at developing a disaster recovery method, and then we will go through the process of planning to adequately develop a recovery strategy. We will also be looking at configuring high availability, which is defined as technologies that are put in place to eliminate the failure of a single component.

CompTIA Cloud+ Advanced - Assessment

Learn about testing, tools, security, controls, recovery, and availability with this free online CompTIA Cloud+ course.

CompTIA Cloud+ Advanced

This free online CompTIA Cloud+ Advanced course covers the more advanced aspects of cloud computing and operations. You will study the different tools and testing methods used for the service and maintenance of cloud computing environments. You will also learn how to use security and controls for protecting the different aspects of the cloud infrastructure, perform disaster recovery, and maintain availability on cloud technologies.

Learning Outcomes

Introduction to IT Support

Understanding IT Infrastructure

Basics of Operating Systems

Network Basics

Lesson Summary

This module provides an overview of IT support, covering the field's various types, roles, and responsibilities. You will also explore IT infrastructure and its components. Then, you will gain an understanding of different types of operating systems and their functions. Lastly, you will study networking basics, including key networking techniques.

IT Support Skills

IT Support in Cloud Computing

IT Security Basics

IT Support Ethics and Professionalism

Future of IT Support

In this module, you will study critical IT support skills such as troubleshooting, risk management, remote support, etc. We will also cover cloud computing services and IT security basics, such as cybersecurity, security threats and vulnerability. Then, you will learn the importance of ethics in IT support and some emerging trends in IT support.

Diploma in Information Technology Support - Course Assessment

Earn an information technology diploma and learn how to provide IT support in this free online computer science course.

Diploma in Information Technology Support

Are you ready to become an information technology (IT) support expert? This diploma course covers everything you need to know, from IT infrastructure and operating systems to network basics and support skills. We will also dive into cloud computing, cyber security and the role of ethical values and professionalism. We discuss the future of IT support to help you stay ahead in this ever-evolving field. Sign up to launch your career in IT support.

Foundations of IT Support

Hardware Devices

This module introduces you to the core principles of IT support, infrastructure, and operating systems. You’ll explore the role of IT support, service models, and essential tools for troubleshooting and collaboration. Examine key IT infrastructure components, common IT devices, compare operating systems, and understand installation processes.

Security Threats

Social Engineering

System Vulnerabilities

This module equips you with an understanding of key security threats and vulnerabilities in IT systems. You’ll examine different types of malware, their impact, and how social engineering attacks manipulate users. Explore physical security risks like tailgating and piggybacking, as well as techniques used to exploit system vulnerabilities.

Security Measures and Best Practices

Data Encryption

Incident Response and Data Protection

Post Incident Analysis and Security Enhancements

This module covers essential security measures, incident response, and data protection strategies. You’ll explore access control mechanisms, firewalls, antivirus solutions, and encryption methods to safeguard systems. Additionally, you’ll study breach identification, data backup, recovery processes, and post-incident analysis.

Introduction to Networking

Basic Network Connectivity and Network Diagnostic Tools

Network Protocols, Addressing, and Wireless Communication

Domain Name System and Dynamic Host Configuration Protocol

Network Security Applications

Securing Wireless Networks and Network Analysis

This module introduces you to networking fundamentals, protocols, and security applications. Explore different network types, topologies, and essential hardware components while gaining hands-on experience with connectivity and diagnostic tools. Develop skills in network monitoring and threat analysis to maintain secure and efficient networks.

Interim Assessment 1 - Diploma in Information Technology Support and Security

This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material.
If you don’t reach the required grade on your first try, you may retake the assessment as needed to achieve a successful outcome.

Core Hardware Components

Storage Devices and Technologies

Peripherals and Interfaces

This module provides foundational knowledge of computer hardware components, storage technologies, and peripheral systems. You’ll examine CPU architectures, memory hierarchies, and motherboard designs before exploring HDD/SSD technologies and RAID configurations. You’ll learn how hardware components interact to form functional computing systems.

Software Installation

System Resources

Operating System Fundamentals

This module equips you with essential skills in software installation, management, and operating system fundamentals. Explore application installation, licensing, updates, and system resource optimisation.  Additionally, you’ll examine user and permission management, file systems, and access control.

Troubleshooting Methodologies

Hardware Troubleshooting and Maintenance

Software Troubleshooting

Driver Conflicts and Compatibility Issues

This module introduces you to structured troubleshooting methodologies for both hardware and software issues. We emphasize effective problem identification, diagnosis, and resolution using diagnostic tools and techniques. Gain practical skills in addressing boot failures, system crashes, driver conflicts, and hardware maintenance challenges.

User-Level Network Troubleshooting

Remote IT Troubleshooting and Support

Remote Troubleshooting Techniques

In this module, you'll learn the essential skills required to troubleshoot common user-level network issues effectively. Explore various diagnostic techniques for resolving Wi-Fi, IP, DNS, and DHCP-related problems. Additionally, you'll learn how to support users remotely using effective communication strategies, and troubleshooting techiques.

Interim Assessment 2 - Diploma in Information Technology Support and Security

This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material.

If you don’t reach the required grade on your first try, you may retake the assessment as needed to achieve a successful outcome.

Introduction to Cloud Computing

Virtualisation Technologies

Cloud-Based Support and Management

Hybrid and Multi-Cloud Environments

Multi-Cloud Strategies and Management

This module introduces you to fundamental cloud computing concepts, including service and deployment models, virtualisation, and cloud management. Explore cloud storage, virtualisation, security, and monitoring. We also cover hybrid and multi-cloud strategies, teaching integration and management across diverse cloud environments.

IT Ethics and Professional Conduct

Understanding Customer Service

Scripting and Automation

IT Support Best Practices

This module explores the ethical, technical, and professional dimensions of IT support. You’ll examine data protection ethics, professional communication, and customer service principles in IT contexts. We cover scripting fundamentals, automation techniques for system/network tasks, and IT support best practices.

Diploma in Information Technology Support and Security - Assessment

Develop IT support, cybersecurity, and troubleshooting skills for career advancement with this free online course.

Diploma in Information Technology Support and Security

Looking to build a career in IT? This course equips you with hands-on skills in IT support, security, networking, and troubleshooting. Learn to protect systems, manage hardware, solve tech issues efficiently, and more. This course was reviewed and approved by qualified subject matter expert Tyler Ker, a System Analyst. So why wait? Enrol in this information technology course and gain job-ready expertise for a secure future.

Introduction to Local Area Networks

Network Terminology

Serial Data Transfer and IP Addresses

Types of Networks

Types of Computing

In this module we give a quick overview of the course and then dive in to the basic concepts of networking and Local Area Networks.

Introduction to OSI Model

OSI Layer 1 and Layer 2

OSI Layer 3 and Layer 4

OSI Layer 5, Layer 6 and Layer 7

Discover the OSI model and how it's layers determine how network traffic is moved and consumed.

Twisted-pair Cables

Cables and Signalling

Other Types of Cable

Wireless Networks

Wireless Encryption

Get the basics of wired and wireless media, protocols, standards and concepts.

Internet Protocol v4

Binary Numbers and IP Addresses

Default Gateway, DNS Server, Subnetting

Internet Protocol v6

Internet Protocol (IP) is what makes the internet and modern networks function. Here you will learn how.

Common TCP/IP Tools

Advanced TCP/IP Tools

Advanced TCP/IP Demonstrations

Discover and see the tools used to manage and troubleshoot networks.

Diploma in Computer Networking - First Assessment

DHCP: Installation and Function

DHCP and DORA

APIPA and Remote Desktop Services

Routing and Remote Access Service and IPSec

Domain Name Service and WINS

Learn what services can be provided and which services are required for a network to function.

Understanding Routing

Interior and Exterior Gateway Protocols

Wide Area Networking Technologies

Once you have learned about your local area network, we will teach you about connecting it to other local area networks over large geographic areas and across multiple types of boundaries.

Network Security Protocols

Custom RRAS Configuration

Firewalls and Network Security

Proxy Servers and Security Systems

Now that you know the tools, we will teach you what you need to know to use them all together, appropriately, to build a functional, secure network.

Diploma in Computer Networking - Second Assessment - Second Assessment

You must score 80% or more to pass this assessment.

Diploma in Computer Networking - Assessment

Learn the security architecture and protocols used to keep networks safe in this free online diploma course.

Diploma in Computer Networking

This diploma course introduces you to the architecture and protocols used in network security. We explain the structure and function of local area networks (LANs) and wide area networks (WANs) and examine key devices like hubs, switches and routers. These allow for efficient communication through a network and this course teaches you everything you need to know to keep that data safe from prying eyes, an invaluable skill in the Information Age.

Wide Area Networks and Networking Services and Security - Course Assessment

Gain a stronger understanding of Wide Area Networks technology and WAN security with this free online course.

Wide Area Networks and Networking Services and Security

This free online Wide Area Networks and Networking Services and Security course will give you an overview of the services required for a network to function securely and effectively. You will also learn that in computer networking, a network service is an application that provides data storage, manipulation, presentation, and communication via a client-server or peer-to-peer architecture that is based on application layer network protocols.

Local Area Networks and the OSI Model - Course Assessment

Learn about Local Area Networks (LAN) and the seven layers of the networking OSI Model with this free online course.

Computer Networking - Local Area Networks and the OSI Model

This free online local area network course will give you an in-depth look at Local Area Networks and the OSI Model. Local area networks (LAN) are computer networks that range in size from a few computers in a single office to hundreds of devices across several buildings. With this course, learn about Local area network key features such as how they link computers together and provide shared access to printers, file servers, and other services.

Fundamentals of IT Support

System Administration and Cybersecurity

Troubleshooting and Problem Solving

This module will introduce you to the roles and responsibilities of IT support technicians for ensuring the smooth working of IT services. You'll learn about the working of various computer components and system administration tools. We'll show you how to develop essential IT skills, resolve various issues and secure your private information.

Working as an IT Support Technician - Course assessment

Learn how to locate, diagnose and resolve technical issues related to hardware and software in this free online course.

Working as an IT Support Technician

Are you interested in a versatile and in-demand career in which you help organisations and individuals to overcome their technological issues with computer systems and networks? This course explores the fundamental duties of information technology (IT) support technicians and explains how they ensure the safe and efficient working of computer systems. We go through the common issues faced in IT work and explain how to apply effective solutions.

Network Fundamentals

Routing and Switching

Network Security

WAN Technologies

Network Automation and Management

Wireless Technologies

IPv6 and Advanced Networking Concepts

In this module, we will learn about networking basics and how it works. We will then discover routing, switching, and network security in more detail. Moreover, we will discuss network management protocols, wireless technologies and advanced networking concepts.

Course assessment

Train as a Cisco Associate in this free online networking course that covers switching, routing, security and more.

Basics of Cisco Network Associates

This networking and cybersecurity course covers the fundamental concepts of computer networking in detail. We explore topics like IP addresses, routing and cybersecurity. We then examine the concepts and technologies associated with network protocols, VPNs, VLANs and WAN. We also explain how firewalls and intrusion prevention systems protect networks from cyber attacks. Sign up to learn how to become a Cisco-Certified Network Associate (CCNA).

The Security Analyst and Threat Landscape

Policies, Procedures, and Risk

Auditing, Vulnerability, and Pen Testing

Methodologies, Guidelines, and Pen Test Results

This module will teach you the various aspects of security analysis, including the threat landscape, policies, procedures, and risk. You will learn about auditing, vulnerability, and penetration (pen) testing. The methodologies and guidelines to follow when performing and documenting penetration testing will be discussed.

Course assessment - Fundamentals of Network Security Analysis

This free online course provides the essential knowledge and skills required to become a professional security analyst.

Basics of Network Security Analysis

A security analyst oversees protecting network infrastructures and keeping private and classified information safe from attackers. In this beginner's course, you will learn the competencies required to excel in this line of work. You will also discover the policies, procedures, risk assessment and guidelines for performing penetration tests. If you are interested in this field, this course is right for you. Sign up today!

Linux Network Administrator - Introduction

Virtual Machine

Linux Installation and Configuration

CentOS 8 Installation

In this module on the Linux System, you will learn how to install Virtualbox and create your first virtual machine. You will also learn how to remove the ISO image from the system and how to install and configure Linux CentOS.

Network Components and Files

NIC Information and Bonding

File Transfer

Secure Copy Protocol and Synchronization

DNS and Network Time Protocol

In this module on Network Administration, you will learn about the components of a network and examples of interface configuration files. You will also gain insight into examples of file transfer commands and the commands used for DNS lookup.

Linux Network Administrator - Course Assessment

In this free online course, learn about the protocols and components involved in Linux Network Administration.

Linux Network Administrator

Linux Network Administrator is a free online course that will introduce you to the commands and protocols you will use in the corporate environment in your role as a network administrator or engineer. You will understand the essential components of a network and the tool used to download files and applications in Linux. Develop your Linux network administration expertise and skills by studying this fascinating course.

DHCP (Dynamic Host Configuration Protocol)

Directory Services

Group Policies

Name Resolutions

In this module you will learn about essential services on a network. You will learn about name resolutions like DNS. You will learn about services assigning IP addresses for you. You will learn about a directory service and what it stores for you. You will learn about the structure of active directory in Microsoft technology.

NTFS Permissions

Encryption and Permissions

Printing

Auditing

In this module you will be introduced to permissions. You will learn about NTFS file systems permissions. You will learn about how to encrypt files and folders in a windows system. You will learn about setting share permissions. You will learn about printing on a network and issues that can arise from network printing. Lastly you will learn about auditing what it is and used for.

WWW and Web pages

Remote Access Server and Remote Desktop Services

Virtual Servers

In this module you will be introduced to Web services, you will learn about different transfer protocols like FTP. You will learn about security services and protocols like SSL. You will learn about remote desktop server and other variations of it. You will learn about virtual machine technology and what it does.

Learn the practices and techniques of server administration services, including DNS, NTFS and FTP.

Introduction to Server Administration Services

This free online digital security awareness course will equip you with the knowledge and tools needed to protect yourself and your sensitive information from security breaches. This course covers many simple and effective ways to prevent security breaches and protect valuable data. You will study various varieties of security threats, social engineering, identity theft, and data classification. You will also look into malware,  piracy, and more.